Dr. Anthony M. Penaso signed a Memorandum of Agreement (MOA) with the Department of Interior and Local government (DILG) on the conduct of the Citizen Satisfaction Index System (CSIS). CSU is one of the chosen Local Resource Institute (LRI) to help DILG conduct a survey on citizen satisfaction.
DILG is committed to aggressively scale up interventions towards a kind of governance that values transparency, accountability, participation and performance.
The CSIS, a component of the Local Governance Watch (LGW) established by the DILG is an assessment tool for the service delivery performance of local government based largely on the knowledge, experience and perception of the people who are recipients of such services using a client-oriented approach.
The CSIS is implemented under supervision of the Bureau of Local Government Supervision (BLGS) of the DILG and is operated in Caraga Region through the coordination of the DILG XIII.
The DILG needs the expertise and manpower of conducting the CSIS in Cabadbaran, thus they are tapping CSU as a partner. CSU is known as an institution which extends its services on survey research and its services to the public and other stakeholders.